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Passenger Tips
Note Our Peak Hours
Peak hours are the times Dial-A-Ride is the busiest picking up our customers, therefore wait times increase. Our peak hours are 7 a.m. - 9 a.m. and 2:30 p.m. - 4 p.m. To minimize your wait time we recommend you schedule your rides in September to mid-June in advance or off peak hours if applicable..

For more information please contact Dial-A-Ride at 616-527-4000.

Plan Your Trip
Reserve your ride, if possible, one hour in advance. Let us know what time you have to be at your destination. We recommend reserving your rides 24 hours in advance if possible.

Please Be Ready
We don’t want to miss you! Please be ready 15 minutes before your scheduled time call as pick-up times may vary due to cancellations.

Have Correct Fare
When boarding the bus, please have correct change. Drivers do not carry change and cannot provide credits for future rides.

Don't Be a 'No Show'
Please be courteous to us and other customers that share your ride. If your plans change, please call us at least 30 minutes in advance to cancel your ride. To get our customers to their destinations on time, drivers only wait approximately two minutes at each pick-up before calling a customer a “no show.”