Dawn Ketchum, was appointed as Director of Transportation on July 1, 2007. The department provides a variety of services, including a countywide job access program.

She has been employed with the City of Ionia since May of 1990 during which time she worked at City Hall, Chamber of Commerce, and seven years at Dial-A-Ride as Administrative Assistant.

Dawn received a Bachelor’s degree in Business Administration from Grand Valley State University. She resides in Ionia with her husband Mike Ketchum and their three children Alex, Brent, and Erika.