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Dial-A-Ride

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1. How much does it cost to ride Dial-A-Ride?

For Ionia Dial-A-Ride fees view information on Fares and Punch Cards.

2. What do I do if I left something on your bus?

We have a lost and found box. Call our office at (616) 527-4000 Ext. 1 or stop by our facility and we'll check to see if we found it!

3. Do you provide door-to-door service?

No, we provide curb to curb service.

4. How many grocery bags can I take on the bus?

Passengers are allowed to carry up to four bags of groceries on the bus. Two can be placed on your lap and two on the floor in between your feet.

5. How far in advance do I need to schedule a ride?

We recommend reserving your ride at least 24 hours in advance, but if that isn't possible at least one hour in advance.

6. Do you have wheelchair lifts on your buses?

Yes, 10 out of our 12 service vehicles are equipped with lifts. When you call for your ride, please let the dispatcher know you need a lift bus.

7. Where can Dial-A-Ride pick me up?

The City of Ionia Dial-A-Ride covers many service areas including City of Ionia, Berlin Township, Ionia Township, Easton Township, and Orange Township. For more information view Dial-A-Ride service areas.

8. Can you transport physically handicapped passengers?

Ionia Dial-A-Ride:

Provides mobility for the growing elderly population by providing transportation to medical appointments, shopping, and recreational needs

Offers convenient curbside service

Has professional and trained drivers in passenger assistance techniques to assist our customers with special needs

Operates a fleet of 12 service vehicles, 10 of which are equipped with wheelchair lifts and comply with all related ADA regulations

Offers priority seating for senior citizens and persons with disabilities

Provides free rides for attendants assisting persons with disabilities

Offers reduced passenger fares for seniors and persons with disabilities (must present Dial-A-Ride eligibility card)

9. What are your business hours?

Monday - Friday, 6:30 am - 6:00 pm and Saturday, 9:00 am - 1:00 pm